Return Policy and Warranty

We assure our customers that their purchases are of the highest quality. We accept returned items for the reasons we may have caused.

• Incorrect delivery (i.e., wrong size, wrong item, wrong color, wrong model/variant, etc...)
• Damaged / defective/faulty item delivered.
• Incomplete accessories
• Description mismatch on the deal sheet versus the actual item delivered.

If your purchases fall under these categories, please send us an email request to return them. It must be sent within twenty (24) hours upon receipt of the item and addressed to digitalmarketing@cobankiat.com.ph. Our Support Team will be glad to assist you, call us at 82432734.

CBK accepts returns of purchased items 7 days from the invoice date IF FOUND TO BE DEFECTIVE. Supporting documents and other proof will be requested in order to validate the customer’s claim.

1. Item must be returned in its original packaging. Pouches, wraps, accessories, certificates, warranty cards, manuals, freebies, bundled items, and original boxes should all be included.

2. The item should still be in its original state and not altered. Wiring kits should be intact and not dislodged from the holders.

3. For items with serial numbers, the serial number should not have been tampered with and must be intact.

4. For items with manufacturer or factory seals, the seal must not be broken and still intact.

5. Shouldering of the Shipping Fee will depend on the status of the returned item

We strive to ensure that product descriptions and inclusions are correct. Please take note that for these reasons, returns cannot be accepted.

• Change of mind Replace with another item or the same item with a different description.
• Item not in original packing condition or lacking accessories
• Defect/damage due to customer mishandling, neglect, or ignorance
• Misused, tampered with, used, and abused.

Be assured that our staff is ready to answer your questions and address your issues promptly and professionally. 

CBK shall not be liable for hidden defects if the item is not returned within 7 days from the date of purchase.